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Send us email on
firstname.lastname@example.org with subject "Warranty"
- Full name
- Email Address
- Address with Postcode
- Serial Number
- Stove model
- Installation Date
- Installer Name & Address
* Where to find your model & serial number
Hothouse stove model and serial numbers can be found on the rear of freestanding units, so please be sure to make a note of these before installation of the stove takes place. For Hothouse Inset stoves the model number and serial number can be found on the inside of the door.
Terms and Conditions
One Year Warranty
This warranty on Hothouse Stoves lasts for one year after the date of purchase. The following parts are covered under the standard One Year Warranty.
• Refractory materials and plates • Rope seals, glass seals and cement seals • Surface finish on matt black models • Grates and fire bars • Ash pan
This 1 year warranty excludes the glass.
Five Year Warranty
Hothouse provides you with a Five Year Warranty for the following parts of your new product:
• Top (External Casing) • Sides (External Casing) • Base (External Casing) • Front (External Casing) • Door • Legs
This five year warranty specifically excludes naturally wearing parts of 'consumables' such as glass, fire-bricks, grate parts, log retainers, baffles, ash pan and rope seal. The use of unauthorised fuels such as petro-cokes will render the warranty null and void. To maintain the warranty; it is important that your appliance has been installed in accordance with the manufacturer's instructions by an appropriately qualified engineer.
All warranty claims should be reported to Hothouse Inspired Products and the product serial number (the serial number is located on the data badge on your product) date of purchase, proof of purchase (receipt) and details of the specific nature of the problem must accompany the claim.